Question 1

How does it work?

Accepted Answer

UbiFi uses a 4G LTE signal to establish the internet connection.  In most cases, you just need the MoFi SIM4 LTE Gateway to get the service.  However, we recommend having us check the coverage and tower proximity for your service address to determine expected service quality prior to placing the order.

Question 2

Is it really unlimited?

Accepted Answer

Yes, the service allows for unlimited data usage without high speed data caps, usage based throttling, or overage charges.  However, because the service operates off of a wireless 4G LTE connection, you may still encounter periods of slow connectivity if/when there’s increased network traffic and/or tower outages/maintenance affecting your service area.

Question 3

What kind of speeds can I expect?

Accepted Answer

Because the service is based on a wireless 4G LTE connection, speeds vary based on network coverage, tower proximity, and network traffic.  While we don’t guarantee speeds, UbiFi can check the different network parameters for your service address to estimate the service quality prior to you placing your order. Please contact us for further details.

Question 4

Where is the service available?

Accepted Answer

The service is available throughout the US.  As long as you have 4G LTE signal, we should be able to get you connected.  Please contact us to determine service eligibility and the equipment needed.

Question 5

Can I stream video with this service?

Accepted Answer

Yes, you can stream unlimited video in up to 1080p resolution.  There are no data caps or usage limits for video streams.
Please note: UbiFi uses dynamic IP addresses that might place your specific location outside of your local area.  If you plan on using streaming services for local programming, this may prevent you from streaming local channels from your locality.

Question 6

Is there a service contract?

Accepted Answer

No, the service is offered on a month-to-month, prepaid basis with automatic renewal.  You can cancel the service at any point without incurring a cancellation/termination fee.  If cancelling during the initial 30-day trial period, you can return the equipment for a refund for the equipment cost, minus the 15% restocking fee.

Question 7

What equipment will I need to get started?

Accepted Answer

In most cases, you would only need the MoFi SIM4 LTE Gateway.  However, we recommend having our team analyze the network coverage for your service address to determine if an LTE antenna or a signal booster kit would be helpful or recommended.  Please contact us to determine equipment needed.

Question 8

Do I need an antenna or a signal booster kit?

Accepted Answer

In most cases, the MoFi SIM4 LTE Gateway should be able to establish the internet connection on its own.  However, we offer antennas and signal booster kits to help with the signal reception for service addresses with suboptimal 4G LTE coverage.  Please contact us  to determine whether an antenna or signal booster kit would be recommended or needed for stable connectivity.

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